Reference

Privacy Policy for cbajl Account Holders

We collect only what we need to run your account, process bKash, Nagad and Rocket transactions, and keep your login secure. You control your information and can request changes or deletion anytime through the support channels listed below.

Account securityPayment data protectionUser controlContact channelsWithdrawal verification
cbajl Privacy Policy for cbajl Account Holders
DATA HANDLING

How We Protect Your Information

Every bKash, Nagad and Rocket payment goes through encrypted channels. Login sessions expire after twenty minutes of inactivity on mobile and sixty minutes on desktop. We hash passwords so even our own staff cannot read them, and two-factor SMS codes expire in five minutes.

Payment Encryption

Wallet transfers use TLS 1.3 encryption from your device to our server. Card details for international deposits are tokenised by the processor; we never store full card numbers on our systems.

Cookie Usage

Session cookies keep you logged in. Analytics cookies count page visits and device types to improve load times. You can disable non-essential cookies in account settings without losing access to games or withdrawals.

Account Security

After three failed login attempts your account locks for fifteen minutes. Withdrawal requests trigger an SMS confirmation to your registered mobile. Change your password monthly for added protection.

Data Retention

Transaction records and KYC documents are kept for regulatory periods. Chat logs older than thirty days are archived. Close your account to stop new data collection; statutory records remain as required by payment rules.

POLICY QUESTIONS

Contact Us About Privacy

Reach our team to request data access, correction or deletion. Use live chat for immediate answers or email for detailed requests. Include your registered mobile number so we can verify account ownership before discussing personal information.

Live Chat Open the chat widget in the bottom corner and ask for the privacy team. Response during Bangladesh daytime hours is usually under three minutes; overnight queries are answered by morning shift.
Email Support Send your data request or privacy question to the support address shown in your account footer. Attach a photo of your ID if you need account closure or full data export.
Account Settings Log in and visit the privacy tab to download your transaction history, update communication preferences, or revoke cookie consent. Changes take effect immediately.

Common Privacy Questions

We keep your mobile number, bKash or Nagad or Rocket wallet reference, device ID, IP address, bet history and any chat transcripts with support. Identity documents are stored only if you upload them for withdrawal verification.

Yes. Email support with your registered mobile number and request a data export. We send a CSV file containing transaction logs, session records and stored profile fields within seventy-two hours.

Contact support and ask for account closure. We delete non-statutory data within fourteen days. Payment records and KYC documents stay on file for the period required by financial regulations, then are purged automatically.

Payment processors see only the wallet reference and amount needed to clear your deposit or withdrawal. Game providers receive a session token, not your mobile number or wallet details. We do not sell data to advertisers.

Session cookies keep you logged in. Analytics cookies track page loads to optimise speed. You can disable analytics cookies in account settings; session cookies are required for login and cannot be turned off.

First withdrawal requests ask for a photo of your national ID or passport. We check the name matches your registered mobile account. After approval, future withdrawals to the same wallet clear without re-uploading documents.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.